Job Description:
Looking for an Operations Manager to own and manage customer oriented operations such as Proof Of Concepts and provide them support and assistance.
Minimum 2+ years hands-on experience providing customer support for Server, Web and Mobile Applications. GIS experience would be a plus.
- BCA/MCA
- Bachelor’s degree in Computer Science or related disciplines (Computer Science/Studies or Software Engineering)
The right candidate for the position of Operations Manager at 6Simplex must have
- Strong and proven ability to understand the software stack powering modern Cloud based applications.
- Strong and proven ability to install and uninstall software such as OS, Databases, App Servers, etc on Windows and Linux machines.
- Strong and proven ability to troubleshoot issues related to Databases, Network, etc and perform cause analysis.
- Demonstrated experience of end user interaction.
- Ability to manage team operations conducted in the field for activities such as data collection.
- Ability to make presentations to end users
- Motivation to be a self-directed team player who thrives in a frequently changing environment.
- A preference for a positive and healthy work environment.
- Willings and curiosity to learn new technology solutions, with the goal of leading Tech Support teams, as and when required by projects.
- Excellent problem-solving skills.
- The capacity to work well within a team.
- The ability to prioritize workload.
- The capacity to clearly explain a technical problem to a customer/colleague.
At 6Simplex, a Operations Manager will be responsible for
- Understanding the 6Simplex GIS Product platform and developing the ability to deploy and manage it.
- Interacting with end users via phone or email on issues related to the GIS Product.
- Understanding issues faced by users in Web and Mobile apps and creating a Ticket for the Product QA team.
- Working with customers for deployment of Product and its various updates.
- Guiding end users in using new product features.
- Traveling to user locations.
If you feel you are qualified for this position and are interested in this opportunity, please send your resume to butler@6simplex.co.in.